Frequently Asked Questions.
Do you have a query or question that needs proper solving? We’ve compiled a list of our most relevant information, so you can refer to it as required.
How long will it take for my property to rent?
We greatly minimise the time your property stays unoccupied between tenancies via our precise Property Management techniques and technologies. Our advanced booking system allows prospective tenants to directly schedule their viewing at your property, so nobody misses out.
Our team conducts inspections 6 days per week. Increased traffic means more chances of your property being tenanted. The sooner you contact us, the sooner we can list your property as a rental.
My property is still being developed, but I’m interested in leasing it as soon as it’s finished. When should I talk to you?
You can contact us this very minute to get the ball rolling. We can give you handy general advice as pointers, especially in regards to the rental market. We will follow up with you two months prior to your build finalisation date to go over your plans.
I have a few properties to be managed. Do you offer a discounted rate?
Yes, we do offer discounted rates for bulk scenarios! In fact, we go beyond discounting for individual portfolios – we can also look at packaging up your relative’s and friend’s properties to reduce everyone’s costs.
I’m unhappy with my current property manager. Can you look after the “divorce”?
Of course we can manage this process for you! After all, it is what we are accustomed to handling in a professional manner. If you want to change to our Property Management team and give us the authority to act on your behalf, we can take care of everything else for you. Completion and transfer of all necessary paperwork in the transition will happen 100% seamlessly. You’ll get to enjoy a better level of service, no fuss.
What are the inclusions in your property management service?
Our Property Management service is comprehensive, expert and detailed. That means we work to keep properties occupied at all times. With existing properties on our books, it is our goal that all pressing maintenance issues are addressed the very same day they are logged in our online automatic booking system.
As a client, you will benefit from state-of-the-art technologies. This mitigates the possibility of human errors made in Property Management. You have an online portal to log-in to see your details.
We use creative marketing techniques to get your property seen. Plus, we’ll contact you every quarter even after your property is tenanted so you will stay informed on the returns of your investment.
When can I view a property?
With our viewing platform, we provide an automatic booking system which allows any enquiring tenant to book a time into our calendars without needing to make direct contact. We still welcome all phone calls and messages with open arms and will get back to you on the same business day.
How long does it take for an application to be approved?
We present all applications to our landlords instantaneously. We understand the importance of communication during this period which can generally be nerve-wracking for some, and we do everything we can to make sure it’s as transparent and quick as possible for all parties. Once the landlord approves your application and all background references are cleared, we will get in touch straight away to confirm your tenancy and schedule your move in.
I have a maintenance request on the property I’m renting. How can I get in touch?
When you sign with us as a tenant, you will be provided with your own platform to request the repair of any maintenance issues you may have. If it’s an emergency, please contact the emergency number you were provided during your tenant-induction process. Again, you are always welcome to call us and discuss any issues you may have occurring at your property.
My lease is ending soon. How do I discuss the renewal?
Our team will be in touch with you 3 months prior to your lease finish to discuss your future plans. Whether that’s to renew or leave your lease, we will make the process as quick, easy and transparent as possible to ensure no stone remains unturned.